Frequently Asked Questions

I forgot my username/password. Can you tell me what it is?

Login problem: Your username and password are case-sensitive. Please make sure you input them correctly. This applies to you if you get the correct username or password. If the problem still exists, you may have turned the cookies off by accident. Then set cookies of your browser on. 

How do I change my username/password?

Your username is permanent and can not be changed. If you would like to change your password, please contact us.

How do I Create a Profile?

How do I Edit My Profile?

After you log in to your profile, go to Edit Profile Page

How do I Temporarily Hide My Profile?

After you log in to your profile, go to Unsubscribe Options  Page

How do I Reactivate My Profile after it has been hidden?

After you log in to your profile, go to Unsubscribe Options  Page

Where is my favorite list?

After you log in to your profile, go to My Favorites List

I'm having trouble editing my profile. Do you have any suggestions?

If you’re having trouble please contact us

How do I post a photo?

1. All photos are must be in .jpg format, only.
2. No larger than 50k in file size.
3. Image display size is 100 pixels wide by 145 pixels tall.
4. Choose a solo photo with a close view of your face.
5. Photo should be close up of your head and shoulder.
6. Only one photo per profile will be displayed.
7. Please note that you must appear alone in the photo (we will not post photos of groups, children, nature or pets, ect.)
8. Nudity, obscenity, sexual or otherwise offensive photos will not be posted.
9. Any photo that displays email addresses or other information will be deleted.
10. Please note that all photos will be cropped to fit the allotted website photo space.

What are my Search Options?

Quick Search

Advanced Search

Search By Age and/or Gender

Search By Religion

Search By Residence

Search By Race/Ethnic

Search By...Education or Occupation

and more...

Photo Search

Profile Number Search

Keyword Search

Who's Online

Why am I not getting very many/any responses?

You may want to edit your self and partner description and expand upon what you have already got there. Want to increase you chances of getting a response? Post a photo. Research shows that profiles with photos are 10 times more like to receive a response. When you contact other members, remember to tell more about yourself and ask questions. This gives your potential match even more reason to write back.

On the more technical side, many people have more than one email address. Make sure you're using your registered e-mail address. If you're not receiving any responses at all, you may have a "Spam-guard" in place that is keeping email from eMuslimSingles.com.com from reaching you. Check with your service provider.  If you would like to update your email address, please

How is the message I send to other members anonymous?

We respect your privacy and will keep your actual email address confidential. You'll never see it or your real name displayed at eMuslimSingles.com.com, and all written communication from other members will be directed directly to your mailbox. Since this is all kept within our system, no data will be disclosed. Our messaging system will then notify your intended recipient(s) of the messages waiting in their mailbox.

To send messages to another member.  Remember, you will need your access code assigned to you by eMuslimSingles.com when you purchased your membership.  If you have lost your access code and need it again, please contact us. (You will need to verify your username and password.)

To reply to email from other eMuslimSingles.com.com users: Simply select reply. All replies to messages in your mailbox are free to all users. 

Saving Correspondence: In your mailbox you will notice an inbox as well as a sent messages folder. Simply go to the Sent messages folder to view sent messages.

How can I set up a web-based email account?

If you need to establish an email account, there are several Web-based services that provide email service free of charge. By establishing a free web-based email account and registering it with eMuslimSingles.com.com, you can: Be organized by sending all of your eMuslimSingles.com.com email to your Web-based email inbox rather than having it mixed in with your work or other personal correspondence. Send and receive messages from any internet-connected computer. Stay in touch with your matches even when you're out of town. After joining, if you'd like your Muslim Marriage Consultants.com email directed to your new web-based email address, you must change your current registered email address, please contact us.

Why does the eMuslimSingles.com.com site seem to be slow?

If you're having trouble with the speed of our site, it's usually one of three things: eMuslimSingles.com.com may be experiencing technical difficulty. We know what it's like to be in a hurry to find love, but please try again later. The connection on your end may be the cause. Double-check your modem settings or connection speed to make sure you're connected at the highest possible internet connection rate. The internet itself may be experiencing a traffic jam. Try again at another time when the information highway may not be so heavily traveled.

What should I do if I get the correct username or password, but still have trouble logging in?

You may have turned the cookies off by accident. Then please set cookies of your browser on.

HOW TO SET COOKIES OF YOUR BROWSER ON?

1. Netscape Navigator 4.x (Windows and Mac):
   1. Click the Edit menu and select Preferences.
   2. Click on Advanced in the list of topics on the left side of the window. The right side of the window should now display a series of checkboxes.
   3. Find the box labeled accept all cookies and make sure it is checked.
   4. Click OK.
2. Microsoft Internet Explorer for Windows Version 5.xx
   1. Click the Tools menu and select Internet Options.
   2. Click the Security tab at the top of the window.
   3. The box at the top of the window should read Internet Zone.
   4. The bottom section of the Security window contains several buttons.
   5. Click the one marked Custom.
   6. Scroll down the list of options until you see the Cookies heading.
   7. In the Allow per-session cookies (not stored), click the Enabled button.
   8. In the Allow cookies that are stored on your computer, click the Enabled button.
   9. Click OK.
3. Microsoft Internet Explorer for Windows Version 6.xx
   1. Click the Tools menu and select Internet Options.
   2. Click the Privacy tab at the top of the window.
   3. Make sure that the slider is set at a level not higher than Medium.
   4. The bottom of the slider section of the Security window contains several buttons. Click the one marked Advanced.
   5. In the new window under the Cookies section, check the box labeled Override automatic cookie handling.
   6. Now you will see the other settings enabled and can be configured.
   7. Under the First-party Cookies section, click the Accept button.
   8. Under the Third-party Cookies section, click the Block button.
   9. Check the box labeled always allows session cookies.
   10. Click OK.
   11. Click OK.
4. Microsoft Internet Explorer 5.x (Mac)
   1. Click the Edit menu and select Preferences.
   2. On the left pane, under the Receiving Files section, click Cookies.
   3. In the right pane, find the pull-down menu next to when receiving
   4. cookies and select never ask.
   5. Click OK.

Once you become a paying member, your subscription will be auto-renewed monthly. Anytime you would like to choose a different subscription plan or terminate your subscription, please feel free to contact us. Trial memberships are auto-renewed at the one month rate.

I want to sign on to your site but it's not secure.

Our website is very secure. Tens of thousands of members have used our payment system, which was provided by Worldpay International. A public-traded company on NASDAQ.
An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, Worldpay payment solutions are trusted by thousands of businesses, big and small.
Worldpay is a market-leading payment service provider with an ever-growing number of over 20,000 customers trading over the internet and more than 1,200 strategic banking and e-commerce partners worldwide.
We provide a wide range of products and services designed to meet the exacting requirements of trading online - but that can be tailored to meet the individual needs of a business.   www.worldpay.com

How do I terminate my paid membership without any additional charges?

What is Privacy Policy? 

Go to Privacy Statement Page for more information